Service quality (SERVQUAL) model in private higher education institutions: a bibliometric analysis of past, present, and future prospects
The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected...
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Main Authors: | Wider, Walton, Tan, Foong Ping, Tan, Yen Ping, Lin, Jiaming, Fauzi, Muhammad Ashraf, Wong, Ling Shing, Tanucan, Jem Cloyd M., Hossain, Syed Far Abid |
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Format: | Article |
Published: |
Elsevier Ltd
2024
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Online Access: | http://psasir.upm.edu.my/id/eprint/106257/ https://www.sciencedirect.com/science/article/pii/S2590291124000020 |
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