Modelling client usage of e-statements: An empirical study in Malaysia
The objective of the current study was to investigate the major e-statement quality dimensions affecting the usage of e-statements by account holders in Malaysia, and to see how this use influenced behaviour. The study used a survey questionnaire distributed to a convenient sample of 1,000 bank acco...
Saved in:
Main Authors: | , |
---|---|
Format: | |
Published: |
2018
|
Online Access: | http://dspace.uniten.edu.my/jspui/handle/123456789/9393 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|