What Do Users Complain About with Mobile App with Payment Feature in Malaysia?

• Main Authors: Latif R.A., Abdul Razak F.H.
• Other Authors: 56997500400
• Format: Conference Paper
• Published: Institute of Electrical and Electronics Engineers Inc. 2024
• Subjects: Mobile application; quality; ratings; reviews; Mobile computing; Content analysis; Malaysia; Malaysians; Manual coding; Mobile app; Mobile applications; Mobile communication devices; Quality; Smart phones; Software applications; Application programs

Mobile applications (or also known as app) are a software application designed specifically to run on a mobile communication device such as smartphone, tablet, or smartwatch. The success of available apps has made app quality as important concern. In this paper, to understand users' concerns, w...