Perception of UNITEN students towards public transport in Klang Valley
TA1145.Q39 2015
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2024
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my.uniten.dspace-331312024-08-04T02:01:02Z Perception of UNITEN students towards public transport in Klang Valley Qaysi Faisal Mohammed M Transportation engineering Urban transportation Local transit TA1145.Q39 2015 In the current scenario of globalization, public transportation services (PTS) need to introspect sensitivity towards the quality of services offered. In this context, this study examined the commuters' perception on service quality offered by the public transport services of klang valley, Malaysia. The commuter's perception on service quality is studied. A survey was conducted among the commuters who were regularly availing public transport services for travelling. A random sample of 93 respondents were taken for data collection, among them 85 were finalized for final analysis. The study concluded that the service quality delivery meets the perception of commuters. In general, a person of klang valley is benefited with the service quality delivery by public transport services. This thesis brings out a service quality image which can be adopted by other cities whose population depends on public transportation services. Part II of the Survey carried out in included 4 questions to determine the current public perception of how safe it is to use public transport: if they feel safe; what makes them feel unsafe; what would make them feel safer and if this stops them using public transport. This thesis brings out a safety image which can be adopted by klang valley whose population depends somehow on public transportation services. 2024-07-31T08:09:42Z 2024-07-31T08:09:42Z 2015 Resource Types::text::Final Year Project https://irepository.uniten.edu.my/handle/123456789/33131 en_US application/pdf |
| institution |
Universiti Tenaga Nasional |
| building |
UNITEN Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Tenaga Nasional |
| content_source |
UNITEN Institutional Repository |
| url_provider |
http://dspace.uniten.edu.my/ |
| language |
English US |
| topic |
Transportation engineering Urban transportation Local transit |
| spellingShingle |
Transportation engineering Urban transportation Local transit Qaysi Faisal Mohammed M Perception of UNITEN students towards public transport in Klang Valley |
| description |
TA1145.Q39 2015 |
| format |
Resource Types::text::Final Year Project |
| author |
Qaysi Faisal Mohammed M |
| author_facet |
Qaysi Faisal Mohammed M |
| author_sort |
Qaysi Faisal Mohammed M |
| title |
Perception of UNITEN students towards public transport in Klang Valley |
| title_short |
Perception of UNITEN students towards public transport in Klang Valley |
| title_full |
Perception of UNITEN students towards public transport in Klang Valley |
| title_fullStr |
Perception of UNITEN students towards public transport in Klang Valley |
| title_full_unstemmed |
Perception of UNITEN students towards public transport in Klang Valley |
| title_sort |
perception of uniten students towards public transport in klang valley |
| publishDate |
2024 |
| _version_ |
1806518000568762368 |
| score |
13.189132 |