The drivers of ITIL adoption in UNITEN

• Main Authors: Saleh J.M., Almsafir M.K.
• Other Authors: 56266625700
• Format: Conference paper
• Published: IEEE Computer Society 2023
• Subjects: Intellectual Capital; IT Service Management; KPI; Organization Size; Service Operation; Benchmarking; Budget control; Knowledge management; Multimedia services; Outsourcing; Best practices; Information technology infrastructure library (ITIL); Intellectual capital; IT service management; Key performance indicators; Organization sizes; Private sectors; Service operations; Thallium alloys

In driving consistency, efficiency and excellence in managing IT services, Information Technology Infrastructure Library (ITIL) is identified to be the best mechanism. ITIL was introduced more than 20 years ago and since then the usage of ITIL in UK has extended into the private sectors, which inclu...