Identifying what services need to be improved by measuring the library's performance
This is an exploratory attempt to use a modified version of SERVPERF to assess user's satisfaction with the services provided by an ISO9000:2000 certified library at a private university in Malaysia where measuring performance would be an integral part to continuously improve quality of service...
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| 主要な著者: | , |
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| フォーマット: | 論文 |
| 出版事項: |
2023
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