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A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty

Hospitals; Information systems; Information use; Motivation; Tourism; Configurability; Ease-of-use; Empirical studies; Healthcare services; Hospital information systems; Patient loyalties; The unified theory of acceptance and use of technology(UTAUT); Utaut models; Medical computing

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Main Authors: Alismaili S.N.R., Shanmugam M., Kasim H.A., Magalingam P.
Other Authors: 57223279050
Format: Book Chapter
Published: Springer Science and Business Media Deutschland GmbH 2023
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spelling my.uniten.dspace-265452023-05-29T17:11:47Z A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty Alismaili S.N.R. Shanmugam M. Kasim H.A. Magalingam P. 57223279050 36195134500 57203863798 35302809600 Hospitals; Information systems; Information use; Motivation; Tourism; Configurability; Ease-of-use; Empirical studies; Healthcare services; Hospital information systems; Patient loyalties; The unified theory of acceptance and use of technology(UTAUT); Utaut models; Medical computing Healthcare service institutions (HSIs) have sought ways to motivate patient loyalty in response to surging rates of medical tourism. Previous research indicates that Hospital Information System (HIS) is essential for HSIs to gather, measure, and analyze the massive amounts of data required to generate patient loyalty. There is currently no consensus on the factors that comprise HIS specifically geared towards motivating patient loyalty (HISPL). Furthermore, HIS requires full adoption by HSI staff to be effective. Thus, to reduce wastage of HSI resources, it is necessary to predict whether a given HIS specifically geared towards motivating patient loyalty is likely to be adopted. The purpose of this study is to reveal the factors that comprise HISPL and to modify the Unified Theory of Acceptance and Use of Technology (UTAUT) model to help predict the likelihood of an HISPL to be fully adopted by HSI staff. The results revealed that pertinent HISPL factors are capability, configurability, ease of use/help desk availability and competence (EU), and accessibility/shareability (AS). Using these factors, the UTAUT model was modified to fit the specific needs of HISPL. The modifications are theoretical and will have to be validated in future empirical studies. � 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG. Final 2023-05-29T09:11:47Z 2023-05-29T09:11:47Z 2021 Book Chapter 10.1007/978-3-030-70713-2_21 2-s2.0-85105457763 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85105457763&doi=10.1007%2f978-3-030-70713-2_21&partnerID=40&md5=ece293bcfe3f9d0141ce40d4887bd8e7 https://irepository.uniten.edu.my/handle/123456789/26545 72 207 216 Springer Science and Business Media Deutschland GmbH Scopus
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
description Hospitals; Information systems; Information use; Motivation; Tourism; Configurability; Ease-of-use; Empirical studies; Healthcare services; Hospital information systems; Patient loyalties; The unified theory of acceptance and use of technology(UTAUT); Utaut models; Medical computing
author2 57223279050
author_facet 57223279050
Alismaili S.N.R.
Shanmugam M.
Kasim H.A.
Magalingam P.
format Book Chapter
author Alismaili S.N.R.
Shanmugam M.
Kasim H.A.
Magalingam P.
spellingShingle Alismaili S.N.R.
Shanmugam M.
Kasim H.A.
Magalingam P.
A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty
author_sort Alismaili S.N.R.
title A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty
title_short A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty
title_full A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty
title_fullStr A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty
title_full_unstemmed A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty
title_sort modified utaut model for hospital information systems geared towards motivating patient loyalty
publisher Springer Science and Business Media Deutschland GmbH
publishDate 2023
_version_ 1806423325991239680
score 13.214268

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