Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review
Digital libraries; Health care; Hospitals; Information systems; Information use; Motivation; Conference papers; Empirical studies; Healthcare services; Hospital information systems; Patient loyalties; Patient satisfaction; Systematic literature review; Systematic Review; Medical computing
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Springer Science and Business Media Deutschland GmbH
2023
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my.uniten.dspace-265442023-05-29T17:11:47Z Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review Alismaili S.N.R. Shanmugam M. Kasim H.A. Magalingam P. 57223279050 36195134500 57203863798 35302809600 Digital libraries; Health care; Hospitals; Information systems; Information use; Motivation; Conference papers; Empirical studies; Healthcare services; Hospital information systems; Patient loyalties; Patient satisfaction; Systematic literature review; Systematic Review; Medical computing Healthcare service institutions (HIS) seeking to motivate patient loyalty have identified Hospital Information Systems (HIS) as a potential solution to gather, measure, and analyze the healthcare data necessary for this goal. The purpose of this systematic review of the literature is to reveal how prevalent the use of HIS with respect to motivating patient loyalty, and to investigate the efficacy of HIS in doing so. To generate data, published empirical studies and conference papers from the past five years were compiled from the following online databases: Scopus, ACM Digital Library, IEEE Xplore, ScienceDirect, and Emerald Insight. The search results indicate that, while the use of HIS in motivating patient loyalty is rare relative to other topics within the general field of HIS, HIS use have a significant positive impact on patient satisfaction, which is understood in the literature to be directly related to patient loyalty. There remains a gap in empirical studies on the direct application of HIS with the purpose of increasing patient loyalty. Future research may be required on the development of an HIS focused on motivating patient loyalty, which can be empirically tested in a real-world HSI setting. � 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG. Final 2023-05-29T09:11:47Z 2023-05-29T09:11:47Z 2021 Book Chapter 10.1007/978-3-030-70713-2_19 2-s2.0-85105471463 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85105471463&doi=10.1007%2f978-3-030-70713-2_19&partnerID=40&md5=b4bf5ed385d87709fb325cf6c6beb353 https://irepository.uniten.edu.my/handle/123456789/26544 72 189 198 Springer Science and Business Media Deutschland GmbH Scopus |
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Universiti Tenaga Nasional |
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| description |
Digital libraries; Health care; Hospitals; Information systems; Information use; Motivation; Conference papers; Empirical studies; Healthcare services; Hospital information systems; Patient loyalties; Patient satisfaction; Systematic literature review; Systematic Review; Medical computing |
| author2 |
57223279050 |
| author_facet |
57223279050 Alismaili S.N.R. Shanmugam M. Kasim H.A. Magalingam P. |
| format |
Book Chapter |
| author |
Alismaili S.N.R. Shanmugam M. Kasim H.A. Magalingam P. |
| spellingShingle |
Alismaili S.N.R. Shanmugam M. Kasim H.A. Magalingam P. Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review |
| author_sort |
Alismaili S.N.R. |
| title |
Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review |
| title_short |
Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review |
| title_full |
Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review |
| title_fullStr |
Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review |
| title_full_unstemmed |
Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review |
| title_sort |
hospital information system for motivating patient loyalty: a systematic literature review |
| publisher |
Springer Science and Business Media Deutschland GmbH |
| publishDate |
2023 |
| _version_ |
1806426467002744832 |
| score |
13.214268 |