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Quality of Bus Services in Urban Area : Case Study in Terengganu

Interim Semester 2020/2021

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Main Author: Sharil Ezwan bin Mohamad Nor
Format: text::Thesis
Published: 2023
Subjects:
Quality of Bus Services
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spelling my.uniten.dspace-216742023-05-05T17:27:34Z Quality of Bus Services in Urban Area : Case Study in Terengganu Sharil Ezwan bin Mohamad Nor Quality of Bus Services Interim Semester 2020/2021 Traffic congestion has been a serious problem in many cities in Malaysia, ever since the escalated industrialisation and urbanisation process began. Frequent traffic congestion has caused the society to suffer efficiency loss in terms of idle time on the roadespecially in major cities. To overcome this problem, public transport need to take over the transportation in city area. Maraliner Malaysia, a corporate body owned by the Malaysian federal government has introduce MyBas Terengganu in i20018, as the main public transport operator within Terengganu. However, this bus service had some setbacks and passengers had voiced their dissatisfaction publicly. In order to encourage more people to use public transportation, a better public transport system should be provided and improved from time to time. There were no comprehensive studies was conducted previously, which is a need to provide a detailed analysis of the condition of the bus service performance in Penang. The Transit Capacity and Quality of Service Manual (TCQSM) was chosen as guidelines and three objectives were focused ion Service Frequency, On Time Performance and Passenger Load Factor was chosen to be studied based on views from journals and papers. A study will be conducted to evaluate the performance of bus service in Terengganu. Based on the final results, a Quality of Service (QOS) of C was obtained for the performance of MyBas Terengganu bus service which was regarded as minimum of satisfactory.This is shown that MyBas Terengganu buses system need to improve a lot to change the perception of passengers regarding the bus system 2023-05-03T17:37:51Z 2023-05-03T17:37:51Z 2020-09 Resource Types::text::Thesis https://irepository.uniten.edu.my/handle/123456789/21674 application/pdf
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
topic Quality of Bus Services
spellingShingle Quality of Bus Services
Sharil Ezwan bin Mohamad Nor
Quality of Bus Services in Urban Area : Case Study in Terengganu
description Interim Semester 2020/2021
format Resource Types::text::Thesis
author Sharil Ezwan bin Mohamad Nor
author_facet Sharil Ezwan bin Mohamad Nor
author_sort Sharil Ezwan bin Mohamad Nor
title Quality of Bus Services in Urban Area : Case Study in Terengganu
title_short Quality of Bus Services in Urban Area : Case Study in Terengganu
title_full Quality of Bus Services in Urban Area : Case Study in Terengganu
title_fullStr Quality of Bus Services in Urban Area : Case Study in Terengganu
title_full_unstemmed Quality of Bus Services in Urban Area : Case Study in Terengganu
title_sort quality of bus services in urban area : case study in terengganu
publishDate 2023
_version_ 1806428493923221504
score 13.214268

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