To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management

• Main Author: Muhammad Azmee Rifin, Ir.
• Format: text::Thesis
• Language: English
• Published: 2023
• Subjects: To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management

To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that custome...