Assessing the strategic alignment maturity in a Malaysian public sector agency: a case study of Malaysian administrative modernisation and management planning unit (MAMPU)

• Main Author: Azham Shah Jamali, Mr.
• Format: text::Thesis
• Language: English
• Published: 2023
• Subjects: Malaysian administrative modernisation and management planning unit (MAMPU)

Information Technology (IT) has become a vital function for organisations in this digital age. Most business processes have been digitalised to be more effective and efficient. This trend has been affecting business entities and public organisations throughout all sectors globally. The Government of Malaysia is now in the midst of transformation. One of the focuses is to improve the system delivery of the Government through digitalisation, with the goal set to serve the public better. The digitalisation initiative involves the Malaysian Public Sector (MPS) agencies, organisations responsible for providing public service. To ensure the digital transformation is accomplished as intended, both business functions and IT in these agencies must be strategically aligned to work harmoniously and supportively. Previous studies have shown that the maturity level of alignment is rarely measured explicitly. However, the unknown alignment maturity level is reflected in the IT governance and management issues occurring in the agencies. This study intends to assess the alignment maturity of the MPS agencies through a case study on the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) by adopting the Strategic Alignment Maturity Model (SAMM). The findings indicate MAMPU has its strategic alignment maturity established to enable its function as the lead agency for modernization and transformation of Public Service Administration in the Malaysian Government. This study will provide a better understanding of the business and IT alignment of the MPS agencies. At the same time, the insights will help recommend improving the alignment maturity level in public organisations.