Operations management, 6th ed.
Operations management is important. It is concerned with creating the services and products upon which we all depend. And all organizations produce some mixture of services and products, whether that organization is large or small, manufacturing or service, for profit or not for profit, public...
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my.uniten.dspace-177652020-10-22T01:14:28Z Operations management, 6th ed. Nigel Slack, Stuart Chambers, Robert Johnston. Production management. Operations management is important. It is concerned with creating the services and products upon which we all depend. And all organizations produce some mixture of services and products, whether that organization is large or small, manufacturing or service, for profit or not for profit, public or private. Thankfully, most companies have now come to understand the importance of operations. This is because they have realized that effective operations management gives the potential to improve both efficiency and customer service simultaneously. But more than this, operations management is everywhere, it is not confined to the operations function. All managers, whether they are called Operations or Marketing or Human Resources or Finance, or whatever, manage processes and serve customers (internal or external). This makes, at least part of their activities ‘operations’. Operations management is also exciting. It is at the centre of so many of the changes affecting the business world – changes in customer preference, changes in supply networks brought about by internet-based technologies, changes in what we want to do at work, how we want to work, where we want to work, and so on. There has rarely been a time when operations management was more topical or more at the heart of business and cultural shifts. Operations management is also challenging. Promoting the creativity which will allow organizations to respond to so many changes is becoming the prime task of operations managers. It is they who must find the solutions to technological and environmental challenges, the pressures to be socially responsible, the increasing globalization of markets and the difficult-todefine areas of knowledge management. 2020-10-22T01:14:28Z 2020-10-22T01:14:28Z 2010 Book http://dspace.uniten.edu.my/jspui/handle/123456789/17765 en Pearson Education Limited |
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Production management. Nigel Slack, Stuart Chambers, Robert Johnston. Operations management, 6th ed. |
description |
Operations management is important. It is concerned
with creating the services and products upon which we
all depend. And all organizations produce some mixture
of services and products, whether that organization is
large or small, manufacturing or service, for profit or
not for profit, public or private. Thankfully, most companies
have now come to understand the importance
of operations. This is because they have realized that
effective operations management gives the potential to
improve both efficiency and customer service simultaneously.
But more than this, operations management is
everywhere, it is not confined to the operations function.
All managers, whether they are called Operations or
Marketing or Human Resources or Finance, or whatever,
manage processes and serve customers (internal
or external). This makes, at least part of their activities
‘operations’.
Operations management is also exciting. It is at the
centre of so many of the changes affecting the business
world – changes in customer preference, changes in
supply networks brought about by internet-based
technologies, changes in what we want to do at work,
how we want to work, where we want to work, and
so on. There has rarely been a time when operations
management was more topical or more at the heart of
business and cultural shifts.
Operations management is also challenging. Promoting
the creativity which will allow organizations to
respond to so many changes is becoming the prime
task of operations managers. It is they who must find
the solutions to technological and environmental
challenges, the pressures to be socially responsible, the
increasing globalization of markets and the difficult-todefine
areas of knowledge management. |
format |
Book |
author |
Nigel Slack, Stuart Chambers, Robert Johnston. |
author_facet |
Nigel Slack, Stuart Chambers, Robert Johnston. |
author_sort |
Nigel Slack, Stuart Chambers, Robert Johnston. |
title |
Operations management, 6th ed. |
title_short |
Operations management, 6th ed. |
title_full |
Operations management, 6th ed. |
title_fullStr |
Operations management, 6th ed. |
title_full_unstemmed |
Operations management, 6th ed. |
title_sort |
operations management, 6th ed. |
publisher |
Pearson Education Limited |
publishDate |
2020 |
url |
http://dspace.uniten.edu.my/jspui/handle/123456789/17765 |
_version_ |
1681492397970685952 |
score |
13.149126 |