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A review of factors influencing customer acceptance of internet of things services

Current studies in the field of Internet of Things (IoT) focus on the technical aspects such as programing, hardware, and software. However, studies from the behavioral aspects of the IoT are still in their infancy. In this article, the authors review and analyze theories and models from the literat...

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Main Authors: Al-Momani, A.M., Mahmoud, M.A., Ahmad, M.S.
Format: Article
Language:English
Published: 2020
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spelling my.uniten.dspace-132722020-03-16T04:33:36Z A review of factors influencing customer acceptance of internet of things services Al-Momani, A.M. Mahmoud, M.A. Ahmad, M.S. Current studies in the field of Internet of Things (IoT) focus on the technical aspects such as programing, hardware, and software. However, studies from the behavioral aspects of the IoT are still in their infancy. In this article, the authors review and analyze theories and models from the literature and subsequently identify factors that influence customers' acceptance and use of the IoT services. Theories such as technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) as well as number of existing models have investigated the IoT or similar technologies. Using these models and technologies, this article presents the development of a generic model which can be utilized in different domains and regions to study customer acceptance of the IoT services. © 2019, IGI Global. 2020-02-03T03:31:28Z 2020-02-03T03:31:28Z 2019 Article 10.4018/IJISSS.2019010104 en
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
language English
description Current studies in the field of Internet of Things (IoT) focus on the technical aspects such as programing, hardware, and software. However, studies from the behavioral aspects of the IoT are still in their infancy. In this article, the authors review and analyze theories and models from the literature and subsequently identify factors that influence customers' acceptance and use of the IoT services. Theories such as technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) as well as number of existing models have investigated the IoT or similar technologies. Using these models and technologies, this article presents the development of a generic model which can be utilized in different domains and regions to study customer acceptance of the IoT services. © 2019, IGI Global.
format Article
author Al-Momani, A.M.
Mahmoud, M.A.
Ahmad, M.S.
spellingShingle Al-Momani, A.M.
Mahmoud, M.A.
Ahmad, M.S.
A review of factors influencing customer acceptance of internet of things services
author_facet Al-Momani, A.M.
Mahmoud, M.A.
Ahmad, M.S.
author_sort Al-Momani, A.M.
title A review of factors influencing customer acceptance of internet of things services
title_short A review of factors influencing customer acceptance of internet of things services
title_full A review of factors influencing customer acceptance of internet of things services
title_fullStr A review of factors influencing customer acceptance of internet of things services
title_full_unstemmed A review of factors influencing customer acceptance of internet of things services
title_sort review of factors influencing customer acceptance of internet of things services
publishDate 2020
_version_ 1662758839173251072
score 13.18916

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