Language choice in enquiries about accommodation in hotel telephone service encounters

• Main Authors: Ting , Su Hie, Mahadhir, Mahanita, Ting , Sing Yea
• Format: Proceeding
• Language: English
• Published: 2010
• Subjects: P Philology. Linguistics
• Online Access: http://ir.unimas.my/id/eprint/751/1/Language%2Bchoice%2Bin%2Benquiries%2Babout%2Baccommodation%2Bin%2Bhotel%2Btelephone%2Bservice%2528abstract%2529.pdf; http://ir.unimas.my/id/eprint/751/

Service encounters are complementary in that one interactant demands and another gives, resulting in much shorter but more formal conversations than everyday talk. In multilingual settings, the interest is not only in the staging of the service encounter but also the language choices used to fulfil...