Faktor-faktor yang mempengaruhi kepuasan pelanggan di kaunter perkhidmatan pelanggan sektor kesihatan swasta :|bkajian kes di Timberland Medical Centre

• Main Author: Sharifah Nor Azairina, Wan Habib Ismail.
• Format: Final Year Project Report
• Language: English
• Published: Universiti Malaysia Sarawak, UNIMAS 2007
• Subjects: HT Communities. Classes. Races
• Online Access: http://ir.unimas.my/id/eprint/6727/7/Sharifah%20Nor%20Azairina.pdf; http://ir.unimas.my/id/eprint/6727/

This study aims to identify the factors that influence customers’ satisfaction at customer’s service counter,Timberland Medical Centre, Kuching. Specifically, factors identified in this study are tangible, reliability, responsiveness, courtesy and competence which adapted...