Empowerment: hotel employees perspective
An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training...
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Journal of Industrial Engineering and Management
2010
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Online Access: | http://ir.unimas.my/id/eprint/59/1/Empowerment%20Hotel%20employees%E2%80%99%20perspective%20%28abstract%29.pdf http://ir.unimas.my/id/eprint/59/ |
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my.unimas.ir.592016-12-28T01:24:12Z http://ir.unimas.my/id/eprint/59/ Empowerment: hotel employees perspective Kartinah, Ayupp Then Hsiao, Chung AC Collections. Series. Collected works H Social Sciences (General) An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management. Based on the findings, implications for companies are discussed and further research is suggested. Journal of Industrial Engineering and Management 2010-12 E-Article PeerReviewed text en http://ir.unimas.my/id/eprint/59/1/Empowerment%20Hotel%20employees%E2%80%99%20perspective%20%28abstract%29.pdf Kartinah, Ayupp and Then Hsiao, Chung (2010) Empowerment: hotel employees perspective. Journal of Industrial Engineering and Management, 3 (3). pp. 561-575. ISSN 2013-0953 |
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AC Collections. Series. Collected works H Social Sciences (General) Kartinah, Ayupp Then Hsiao, Chung Empowerment: hotel employees perspective |
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An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management. Based on the findings, implications for companies are discussed and further research is suggested. |
format |
E-Article |
author |
Kartinah, Ayupp Then Hsiao, Chung |
author_facet |
Kartinah, Ayupp Then Hsiao, Chung |
author_sort |
Kartinah, Ayupp |
title |
Empowerment: hotel employees perspective |
title_short |
Empowerment: hotel employees perspective |
title_full |
Empowerment: hotel employees perspective |
title_fullStr |
Empowerment: hotel employees perspective |
title_full_unstemmed |
Empowerment: hotel employees perspective |
title_sort |
empowerment: hotel employees perspective |
publisher |
Journal of Industrial Engineering and Management |
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2010 |
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http://ir.unimas.my/id/eprint/59/1/Empowerment%20Hotel%20employees%E2%80%99%20perspective%20%28abstract%29.pdf http://ir.unimas.my/id/eprint/59/ |
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