Private healthcare quality : applying a SERVQUAL model

• Main Authors: Muhammad Mohsin, Butt, Ernest Cyril, de Run
• Format: E-Article
• Language: English; English
• Published: Emerald Group Publishing Limited 2010
• Subjects: AC Collections. Series. Collected works; R Medicine (General)
• Online Access: http://ir.unimas.my/id/eprint/550/1/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model%20%28abstract%29.pdf; http://ir.unimas.my/id/eprint/550/2/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model.pdf; http://ir.unimas.my/id/eprint/550/

Results indicate a moderate negative quality gap for overall Malaysian private healthcare service quality. Results also indicate a moderate negative quality gap on each service quality scale dimension. However, scale development analysis yielded excellent results, which can be used in wider healthca...