Bridging the Digital Gap: A Systematic Review on UI/UX Design Considerations for Elderly-friendly Digital Wallets

In an era defined by rapid technological innovation, inclusivity in digital design emerges as a critical yet often overlooked aspect. However, seniors and older citizens often grapple with complex interfaces and sophisticated technology, leading to their digital marginalization. This paper offers a...

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Bibliographic Details
Main Authors: Nur Alfreeana, Alfie, Jonathan, Sidi, Syahrul Nizam, Junaini, Wang, Yin Chai, Edwin, Mit, Remmy, Gedat
Format: Proceeding
Language:English
Published: 2023
Subjects:
Online Access:http://ir.unimas.my/id/eprint/43562/3/Program.pdf
http://ir.unimas.my/id/eprint/43562/
https://conference.utb.edu.bn/aciis2023/
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Summary:In an era defined by rapid technological innovation, inclusivity in digital design emerges as a critical yet often overlooked aspect. However, seniors and older citizens often grapple with complex interfaces and sophisticated technology, leading to their digital marginalization. This paper offers a detailed systematic literature review of research trends spanning 2018 - 2023. Sourcing from the renowned SCOPUS database, this review identified a limited 13 journal articles conforming to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) framework. These scholarly publications were thoroughly examined and divided into five core themes encapsulating the focal points of this research: gerontechnology, user experience, user interface design, usability testing, and the advantages mobile apps can offer to the elderly. Further, this synthesized review, aiming to enhance the UI/UX design of digital wallets for seniors, could offer substantial insights to researchers and educators while highlighting potential directions for ensuing research.