Enhancing Service Quality through Employee Knowledge in the Tourism Industry
The tourism industry plays a crucial role in Malaysia's economy, driving long-term growth and development. To deliver high-quality customer experiences, the industry must consider numerous factors, including the level of knowledge of its employees. This study explores the relationship between k...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Cognitive Sciences and Human Development, Universiti Malaysia Sarawak (UNIMAS)
2023
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/41951/4/Enhancing%20Service%20-%20Copy.pdf http://ir.unimas.my/id/eprint/41951/ https://publisher.unimas.my/ojs/index.php/JCSHD/article/view/5406 https://doi.org/10.33736/jcshd.5406.2023 |
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