The Effects of Islamic Quality Management Towards Quality Performance: Evidence From the Public Service Organisation in Sarawak

• Main Author: Eliza Fazliyaton, Alias
• Format: Thesis
• Language: English
• Published: Universiti Malaysia Sarawak, (UNIMAS) 2018
• Subjects: H Social Sciences (General)
• Online Access: http://ir.unimas.my/id/eprint/38003/1/eliza.pdf; http://ir.unimas.my/id/eprint/38003/

Incorporating two interrelated perspectives involving quality management practices of public service organization, this research aims to develop and test a framework of Islamic quality management in relation to current quality management practices that lead to quality performances. This research...