Development of a web-based complaining system for FCSIT students

• Main Author: MD MEHADI, HASAN
• Format: Final Year Project Report
• Language: English
• Published: Universiti Malaysia Sarawak (UNIMAS) 2020
• Subjects: QA76 Computer software
• Online Access: http://ir.unimas.my/id/eprint/34236/2/Md%20Mehadi%20Hasan.pdf; http://ir.unimas.my/id/eprint/34236/

FCSIT complaint system is an online complaint management system for students of the Faculty of computer science and information technology in University Malaysia Sarawak that automates the entire complaint management process in FCSIT. This web-based system is being developed with exciting features extensively to facilitate the students for complaining about their problems, keep track of it and for authority to keeping records of all complaints and solve the complaints in a short time period. The current complaining system of FCSIT is manual. For students University Malaysia Sarawak has complaining system but students cannot report any faculty related problems on that system. The current complaining process of FCSIT is so timeconsuming, and sometimes management cannot take proper action because of insufficient complaint information. This project aims at investigating the opportunities of creating a webbased complaining system, digging up the limitation and challenges of existing complaining systems. To come out from these miseries web-based complaining system is considered as a potential remedy. This system is only accessible to students and the authority of FCSIT. Here students can register to complain which will send to the staff of FCSIT. If the complaint is irrelevant than staff can reject the complaint. Otherwise, the staff will take action on it. Students can check the progress of his/her registered complain. If the staff does not take any action on a given time, then the student will get a button to send the complaint to the higher authority. Then higher authority will take action on it. Authority and staff can check previously solved complaints to solve any relevant problems. This project aims to improve the current method, provide convenience, and minimize the time consuming for solving complaints in FCSIT.