FCSIT HELPDESK MANAGEMENT SYSTEM

• Main Author: Muhammad Haziq, Hassan
• Format: Final Year Project Report
• Language: English; English
• Published: Universiti Malaysia Sarawak (UNIMAS) 2019
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://ir.unimas.my/id/eprint/33892/1/Muhammad%20Haziq%20Bin%20Hassan%20-%2024%20pgs.pdf; http://ir.unimas.my/id/eprint/33892/4/M%20Haziq.pdf; http://ir.unimas.my/id/eprint/33892/

Nowadays, University students mostly have been exposed to technology tools. In University life, the student makes a lot of reports. By doing a lot of reports student must face a manual record. The manual record would take a little bit longer to do it, by searching and seeing people who conduct the problem. In a manual record it takes a lot of paper to do, A person in charge takes time to track a record of the report. Sometimes in student life must make a request item for an event or even personally. Doing a manual record, it hard for them to do it because, in today’s world, millennials are always equipped with smartphones or gadgets. So, it must have an alternative way to help them in doing of report or request item. In the alternative, it can reduce the time by making report other ways is organized the paper of report so it would save some space. It can track records in easy ways is also one of the alternative ways. The proposed system is a web-based system for University students. This system will help the student to make a report or request the item. In this system, the student can track the status of record reports or request items. I hope this system will be effective in the future by helping them in easy ways to make a report.