MACSys – Mobile Application Complaint System for Yayasan Sabah

• Main Author: Mohd Danniel, Ahmad
• Format: Final Year Project Report
• Language: English; English
• Published: Universiti Malaysia Sarawak, (UNIMAS) 2019
• Subjects: QA76 Computer software
• Online Access: http://ir.unimas.my/id/eprint/33788/1/Mohd%20Danniel%20Bin%20Ahmad%20-%2024%20pgs.pdf; http://ir.unimas.my/id/eprint/33788/4/Mohd%20Danniel.pdf; http://ir.unimas.my/id/eprint/33788/

Mobile Application Complaint System (MACSys) is aimed at developing an online complaint system which is important to the Information and Communication Technology Department (ICT) as it is a complaint platform for the hardware and software. This application able to maximize the productivity of the ICT process in the organization since it can be used to automate the workflow of the complaint made by staff. The complaint system application has features such as filling in complaint form, check status of the complaint made, view history and summary of the complaint made. Users can log in to the MACSys by entering their user ID and password. With the help of this application, staffs can make complaint at anytime and anywhere using their smartphones. The advantage of this application is there is no necessity for the staffs manually filling the complaint form and waiting for the status of the complaint made.