TAHAP KEPUASAN PELANGGAN TERHADAP KUALITI DOORGIFT BERASASKAN KRAFTANGAN SERAMIK DI BELIPOT CRAFT KELANTAN
This study is to examine the level of customer's satisfaction on the quality of doorgift made based on ceramic handicraft in terms of its quality, shape, facilities and customer services. The method of this study is quantitative. 200 sets of questionnaire have been distributed to the customers...
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Format: | Final Year Project Report |
Language: | English English |
Published: |
unimas
2017
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Subjects: | |
Online Access: | http://ir.unimas.my/id/eprint/21266/1/Tahap%20kepuasan%20pelanggan%20terhadap%20kualiti...%2824%20pgs%29.pdf http://ir.unimas.my/id/eprint/21266/8/Nur%20Nasuha.pdf http://ir.unimas.my/id/eprint/21266/ |
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Summary: | This study is to examine the level of customer's satisfaction on the quality of doorgift made based on ceramic handicraft in terms of its quality, shape, facilities and customer services. The method of this study is quantitative. 200 sets of questionnaire
have been distributed to the customers of Belipot Craft Kelantan. The researchers analysed informations taken by using SPSS (Statistical Package for Social Science).
This research has proven that the doorgift is matched up to the customer's satisfaction and needs. |
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