User's Satisfaction and Behavioural Reaction : The Impact of Synchronous Online Training

• Main Author: Karthiyan, Krishnamurthy
• Format: Thesis
• Language: English
• Published: Universiti Malaysia Sarawak (UNIMAS) 2016
• Subjects: H Social Sciences (General); L Education (General)
• Online Access: http://ir.unimas.my/id/eprint/20935/1/User%27s....pdf; http://ir.unimas.my/id/eprint/20935/

Currently, training has always been an issue for an organization, whether it is relevant to conduct training for their employees by considering the issues of cost, place, time, facilities and many other factors, however in an organization knowledgeable employees are the most important assets to measures the organizations success. As technology grows drastically especially the development of internet and World Wide Web, there has been a significant change of computing environment over the past decade. Drawing upon “Technology Acceptance Model and Theory of Reason Action” this paper hypothesized the impact of synchronous online training towards the relationship between the trainer and trainee. Based on past studies, the synchronous online training defined as the use of computers and computer network to unite instructors and learners in real time via two-way communication where the students or trainees may benefit from the dialogue or training session. With the presence of synchronous online training that creates real time communication has been a great avenue for organizations to identify best training platform for their employees to boost their employees’ job performance. Furthermore, the researcher also intended to examine the relationship among the effectiveness of online delivery and the computer anxiety toward users’ satisfaction and users’ behavioral reaction among Malaysian manufacturing company’s employees who have participated in online based training as Malaysia manufacturing companies are the pioneer who adopted online training due to location remoteness and cost efficiencies. A total of 500 questionnaires was distributed to identify the relationship between two components of user reactions and user satisfaction which demonstrate the impact of synchronous online training in an organization. The final results of this study will reveal the importance of users’ satisfaction and reaction toward synchronous online training and identified which component can best evaluate employees’ job performance in an organization. Therefore, it is appropriate to review the measures of user satisfaction and reaction toward the synchronous online training. Hence, the study is helpful on the growth of online training and the dimensions of user satisfaction and user reaction and domains of its relationship.