Role of organizational learning in the relationship between TQM practices and organizational performance

• Main Author: Sisnuhadi
• Format: Thesis
• Language: English
• Published: unimas 2016
• Subjects: H Social Sciences (General); HB Economic Theory
• Online Access: http://ir.unimas.my/id/eprint/20926/3/Sisnuhadi.pdf; http://ir.unimas.my/id/eprint/20926/

In 2015 Asean Economic Community (AEC) has been promulgated, and the emergence of this market presents significant opportunities and competition for companies within and outside the region. Thus, Indonesian and Malaysian companies not only will compete with each other, but also with other foreign companies which may offer unique and high quality of products. Indonesian and Malaysian companies should have a good competitive edge of their products to take advantages of the AEC market. This study attempts to investigate the similarities and differences of the role of organizational learning in the relationships between quality management practices (infrastructure practices and core practices), and organizational performance in order to gain a competitive advantage in Indonesia’s and Malaysia’s ISO 9001:2008 registered manufacturing companies. Sixteen research hypotheses are tested in a cross-sectional survey.