Faktor-faktor yang mempengaruhi perkhidmatan yang berkualiti dalam sistem penjagaan kesihatan
This study aims to jind out tI,e quality ofheallhcare services and the relationships between thejilctors that ilrjluence the quality ofhealthcare services such as teamwork, commitment. knowledge and skills and care and empathy. A lotal of 82 respondents was randomly chosen from 255 population. Data...
Saved in:
Main Author: | |
---|---|
Format: | Final Year Project Report |
Language: | English English |
Published: |
Universiti Malaysia Sarawak (UNIMAS)
2003
|
Subjects: | |
Online Access: | http://ir.unimas.my/id/eprint/20080/1/Faktor-faktor%20yang%20mempengaruhi%20perkhidmatan%20yang%20berkualiti%20..%20%2824%20pages%29.pdf http://ir.unimas.my/id/eprint/20080/8/Rosrita%20ft.pdf http://ir.unimas.my/id/eprint/20080/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.unimas.ir.20080 |
---|---|
record_format |
eprints |
spelling |
my.unimas.ir.200802024-07-24T07:51:30Z http://ir.unimas.my/id/eprint/20080/ Faktor-faktor yang mempengaruhi perkhidmatan yang berkualiti dalam sistem penjagaan kesihatan Rosrita, bt Mohamad Nordin. HD Industries. Land use. Labor This study aims to jind out tI,e quality ofheallhcare services and the relationships between thejilctors that ilrjluence the quality ofhealthcare services such as teamwork, commitment. knowledge and skills and care and empathy. A lotal of 82 respondents was randomly chosen from 255 population. Data gathered was analyzed using SPSS ( Stalistical Package for Social Sciences) versioll 11.0. Thejindings showed that 68.3% (56) respondents have high perception of the quality ofhealth care services and Ihatthere is no sigllijicallt relationship between the quality ofhealth care services witlr teamwork (r =0.075. p = 0.501). commitment (r =-0.060. p = 0.594) and knowledge and skills (r =0.308. p = 0.005). However the jltldings showed tlratthere is sigllijicant relatiollslrip between quality ofhealth care services with care and empathy (r = 0.308. p = 0.005). Based on the findings. it is recommended that healthcare organizatioll to conduct more training sessions with all it employees to enSlire that tIle services rendered to the public is of high quality. Universiti Malaysia Sarawak (UNIMAS) 2003 Final Year Project Report NonPeerReviewed text en http://ir.unimas.my/id/eprint/20080/1/Faktor-faktor%20yang%20mempengaruhi%20perkhidmatan%20yang%20berkualiti%20..%20%2824%20pages%29.pdf text en http://ir.unimas.my/id/eprint/20080/8/Rosrita%20ft.pdf Rosrita, bt Mohamad Nordin. (2003) Faktor-faktor yang mempengaruhi perkhidmatan yang berkualiti dalam sistem penjagaan kesihatan. [Final Year Project Report] (Unpublished) |
institution |
Universiti Malaysia Sarawak |
building |
Centre for Academic Information Services (CAIS) |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Malaysia Sarawak |
content_source |
UNIMAS Institutional Repository |
url_provider |
http://ir.unimas.my/ |
language |
English English |
topic |
HD Industries. Land use. Labor |
spellingShingle |
HD Industries. Land use. Labor Rosrita, bt Mohamad Nordin. Faktor-faktor yang mempengaruhi perkhidmatan yang berkualiti dalam sistem penjagaan kesihatan |
description |
This study aims to jind out tI,e quality ofheallhcare services and the relationships between thejilctors that ilrjluence the quality ofhealthcare services such as teamwork, commitment. knowledge and skills and care and empathy. A lotal of 82 respondents was randomly chosen from 255 population. Data gathered was analyzed using SPSS ( Stalistical Package for Social Sciences) versioll 11.0. Thejindings showed that 68.3% (56) respondents have high perception of the quality ofhealth care services and Ihatthere is no sigllijicallt relationship between the quality ofhealth care services witlr teamwork (r =0.075. p = 0.501). commitment (r =-0.060. p = 0.594) and knowledge and skills (r =0.308. p = 0.005). However the jltldings showed tlratthere is sigllijicant relatiollslrip between quality ofhealth care services with care and empathy (r = 0.308. p = 0.005). Based on the findings. it is recommended that healthcare organizatioll to conduct more training sessions with all it employees to enSlire that tIle services rendered to the public is of high quality. |
format |
Final Year Project Report |
author |
Rosrita, bt Mohamad Nordin. |
author_facet |
Rosrita, bt Mohamad Nordin. |
author_sort |
Rosrita, bt Mohamad Nordin. |
title |
Faktor-faktor yang mempengaruhi perkhidmatan yang berkualiti dalam sistem penjagaan kesihatan |
title_short |
Faktor-faktor yang mempengaruhi perkhidmatan yang berkualiti dalam sistem penjagaan kesihatan |
title_full |
Faktor-faktor yang mempengaruhi perkhidmatan yang berkualiti dalam sistem penjagaan kesihatan |
title_fullStr |
Faktor-faktor yang mempengaruhi perkhidmatan yang berkualiti dalam sistem penjagaan kesihatan |
title_full_unstemmed |
Faktor-faktor yang mempengaruhi perkhidmatan yang berkualiti dalam sistem penjagaan kesihatan |
title_sort |
faktor-faktor yang mempengaruhi perkhidmatan yang berkualiti dalam sistem penjagaan kesihatan |
publisher |
Universiti Malaysia Sarawak (UNIMAS) |
publishDate |
2003 |
url |
http://ir.unimas.my/id/eprint/20080/1/Faktor-faktor%20yang%20mempengaruhi%20perkhidmatan%20yang%20berkualiti%20..%20%2824%20pages%29.pdf http://ir.unimas.my/id/eprint/20080/8/Rosrita%20ft.pdf http://ir.unimas.my/id/eprint/20080/ |
_version_ |
1806456015207530496 |
score |
13.18916 |