You abuse but I will stay: The combined effects of job stress, customer abuse, and emotional intelligence on employee turnover

• Main Authors: Muhammad, Kashif, Braganca, Eliane, Zainudin, Awang, Ernest Cyril, de Run
• Format: E-Article
• Language: English
• Published: Emerald Publishing Limited 2017
• Subjects: H Social Sciences (General)
• Online Access: http://ir.unimas.my/id/eprint/17408/1/You%20abuse%20but%20I%20will%20stay%20%28abstract%29.pdf; http://ir.unimas.my/id/eprint/17408/; https:// doi.org/10.1108/JMD-06-2016-0095

Purpose – The purpose of this paper is to investigate the combined effects of customer aggression, job stress, and emotional intelligence (EI) on job satisfaction and organizational turnover among managers from a developing country, i.e. Pakistan. Design/methodology/approach – Data are collected...