Customer service in IIM Lucknow Library
International Conference On Libraries (ICOL) 2007, 31st October - 2nd November 2007 organized by Universiti Sains Malaysia (USM) with the coorperation of Librarians Association of Malaysia at Gurney Hotel, Penang.
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Universiti Sains Malaysia
2010
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my.unimap-97722010-10-11T15:08:40Z Customer service in IIM Lucknow Library Ganguly, Shantanu Gupta, K. Dinesh, Assoc. Prof. Customer services Library IIM-Lucknow Library Customer satisfaction International Conference On Libraries (ICOL) International Conference On Libraries (ICOL) 2007, 31st October - 2nd November 2007 organized by Universiti Sains Malaysia (USM) with the coorperation of Librarians Association of Malaysia at Gurney Hotel, Penang. Information is user-driven, its quality and timely availability significantly contributes in affectivity and efficiency of decision-making process. Successful libraries and information services have demonstrated the real value of customer service. Therefore, a strong customer services programme in library and information centers brings out quality service for their clienteles resulting into increased customer base. Customer service underlines everything done in the library, from structuring, process to the methods employed to make information available to users. An explicit customer service plan gives an opportunity to evaluate the service, design, delivery and outcomes. The effective customer service establishes sustainable communication between the library and the users which ultimately helps in creating customer loyalty and long-term relationships. 2010-10-11T02:43:08Z 2010-10-11T02:43:08Z 2007-10-31 Working Paper p.1-15 http://hdl.handle.net/123456789/9772 en International Conference On Libraries (ICOL) 2007 Universiti Sains Malaysia Perpustakaan |
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Universiti Malaysia Perlis |
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Malaysia |
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Universiti Malaysia Perlis |
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http://dspace.unimap.edu.my/ |
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English |
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Customer services Library IIM-Lucknow Library Customer satisfaction International Conference On Libraries (ICOL) |
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Customer services Library IIM-Lucknow Library Customer satisfaction International Conference On Libraries (ICOL) Ganguly, Shantanu Gupta, K. Dinesh, Assoc. Prof. Customer service in IIM Lucknow Library |
description |
International Conference On Libraries (ICOL) 2007, 31st October - 2nd November 2007 organized by Universiti Sains Malaysia (USM) with the coorperation of Librarians Association of Malaysia at Gurney Hotel, Penang. |
format |
Working Paper |
author |
Ganguly, Shantanu Gupta, K. Dinesh, Assoc. Prof. |
author_facet |
Ganguly, Shantanu Gupta, K. Dinesh, Assoc. Prof. |
author_sort |
Ganguly, Shantanu |
title |
Customer service in IIM Lucknow Library |
title_short |
Customer service in IIM Lucknow Library |
title_full |
Customer service in IIM Lucknow Library |
title_fullStr |
Customer service in IIM Lucknow Library |
title_full_unstemmed |
Customer service in IIM Lucknow Library |
title_sort |
customer service in iim lucknow library |
publisher |
Universiti Sains Malaysia |
publishDate |
2010 |
url |
http://dspace.unimap.edu.my/xmlui/handle/123456789/9772 |
_version_ |
1643789631429279744 |
score |
13.18916 |