Cover Image

Modeling and simulation of the Queuing System at University Parcel Centre (UPC)

Link to publisher's homepage at https://amci.unimap.edu.my/

Saved in:
Bibliographic Details
Main Authors: Nurul Nazihah, Hawari, Lye, Lee Chen, Nurfarahhanis, Shaiful Nizad
Other Authors: nnazihah@uum.edu.my
Format: Article
Language:English
Published: Institute of Engineering Mathematics, Universiti Malaysia Perlis 2022
Subjects:
Discrete event simulation
Parcel collection
Queuing
Waiting time
Arena
Online Access:http://dspace.unimap.edu.my:80/xmlui/handle/123456789/74401
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.unimap-74401
record_format dspace
spelling my.unimap-744012022-02-21T01:00:58Z Modeling and simulation of the Queuing System at University Parcel Centre (UPC) Nurul Nazihah, Hawari Lye, Lee Chen Nurfarahhanis, Shaiful Nizad nnazihah@uum.edu.my Discrete event simulation Parcel collection Queuing Waiting time Arena Link to publisher's homepage at https://amci.unimap.edu.my/ The purpose of this study is to model and simulate the parcel collection process at the University Parcel Center (UPC) using a Discrete Event Simulation (DES) approach. At UPC, upon arrival, students will join the queue to receive services; including identify their parcel number for collection, notify the staff their parcel number and wait for the staff to search the parcel from the store, and make payment for the services. Based on observation, it indicates that the parcel collection process is a time-consuming process. Hence, a simulation model is developed to evaluate the current performance based on the performance measures of the average waiting time and average total time in system, the utilization of resources, and, the number in queue. Using Arena software, the simulation model is developed to identify the bottleneck of the current system performance. Later, few alternatives are tested to improve the current system performance. From findings, the best alternative has reduced the minutes for the average waiting time, and the average total time in system respectively. The reduces in the waiting time and the total time in system has results in the increment of students’ satisfaction level towards UPC services performance. 2022-02-21T01:00:58Z 2022-02-21T01:00:58Z 2021-12 Article Applied Mathematics and Computational Intelligence (AMCI), vol.10(1), 2021, pages 87-100 2289-1315 (print) 2289-1323 (online) http://dspace.unimap.edu.my:80/xmlui/handle/123456789/74401 https://amci.unimap.edu.my/ en Institute of Engineering Mathematics, Universiti Malaysia Perlis
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Discrete event simulation
Parcel collection
Queuing
Waiting time
Arena
spellingShingle Discrete event simulation
Parcel collection
Queuing
Waiting time
Arena
Nurul Nazihah, Hawari
Lye, Lee Chen
Nurfarahhanis, Shaiful Nizad
Modeling and simulation of the Queuing System at University Parcel Centre (UPC)
description Link to publisher's homepage at https://amci.unimap.edu.my/
author2 nnazihah@uum.edu.my
author_facet nnazihah@uum.edu.my
Nurul Nazihah, Hawari
Lye, Lee Chen
Nurfarahhanis, Shaiful Nizad
format Article
author Nurul Nazihah, Hawari
Lye, Lee Chen
Nurfarahhanis, Shaiful Nizad
author_sort Nurul Nazihah, Hawari
title Modeling and simulation of the Queuing System at University Parcel Centre (UPC)
title_short Modeling and simulation of the Queuing System at University Parcel Centre (UPC)
title_full Modeling and simulation of the Queuing System at University Parcel Centre (UPC)
title_fullStr Modeling and simulation of the Queuing System at University Parcel Centre (UPC)
title_full_unstemmed Modeling and simulation of the Queuing System at University Parcel Centre (UPC)
title_sort modeling and simulation of the queuing system at university parcel centre (upc)
publisher Institute of Engineering Mathematics, Universiti Malaysia Perlis
publishDate 2022
url http://dspace.unimap.edu.my:80/xmlui/handle/123456789/74401
_version_ 1729704766600118272
score 13.214268

Similar Items