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Corporate performance and service innovation: An empirical investigation in a manufacturing-based organization

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Main Authors: Ai Tong, Aphassra, Ummi Naiemah, Saraih, Wan Sallha, Yusoff
Other Authors: aphassra20@gmail.com
Format: Article
Language:English
Published: School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) 2021
Subjects:
Management commitment
Organizational communication
Organizational culture
Service innovation
Training and development
Online Access:http://dspace.unimap.edu.my:80/xmlui/handle/123456789/72227
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spelling my.unimap-722272021-09-24T03:45:23Z Corporate performance and service innovation: An empirical investigation in a manufacturing-based organization Ai Tong, Aphassra Ummi Naiemah, Saraih Wan Sallha, Yusoff aphassra20@gmail.com Management commitment Organizational communication Organizational culture Service innovation Training and development Link to publisher's homepage at https://ijbt.unimap.edu.my The purpose of this research is to investigate if there are significant influences of corporate performances on service innovation. There are four internal variables under the domain of corporate performance; where the four stated independent variables are depicted based on the past researchers’ studies including of organizational culture, management commitment, training and development, as well as organizational communication. As manufacturing sector played a central role in its endeavour towards the developing countries, service innovation in the manufacturing-based organization is important to transform the traditional operation to become more competitive. Convenience sampling method has been used in this research. The population of this research is the employees who work in one of the manufacturing-based organization located in Penang, Malaysia. The number of completed questionnaires that given back is 201 respondents. Pilot study has been computed to the developed questionnaires validity and reliability. Data analysis was performed using the IBM Statistical Package for Society Sciences (SPSS) Version 25. Research finding has revealed that there were two hypotheses related to organizational culture and organizational communication have significant influence on service innovation. These imply that culture and communication develop sustainable competitive advantage and growth of corporate performance on service innovation. Whereas the other two hypotheses related to management commitment, and training and development have no significant influence on service innovation. This due to the lack of commitment from the management being portrayed to the employees in the organization; or the provided training and development is inadequate to the position of the employees. 2021-09-24T03:45:23Z 2021-09-24T03:45:23Z 2021-06 Article International Journal of Business and Technopreneurship, vol.11(2), 2021, pages 69 - 82 2231-7090 (printed) 2232-1543 (online) http://dspace.unimap.edu.my:80/xmlui/handle/123456789/72227 en School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Management commitment
Organizational communication
Organizational culture
Service innovation
Training and development
spellingShingle Management commitment
Organizational communication
Organizational culture
Service innovation
Training and development
Ai Tong, Aphassra
Ummi Naiemah, Saraih
Wan Sallha, Yusoff
Corporate performance and service innovation: An empirical investigation in a manufacturing-based organization
description Link to publisher's homepage at https://ijbt.unimap.edu.my
author2 aphassra20@gmail.com
author_facet aphassra20@gmail.com
Ai Tong, Aphassra
Ummi Naiemah, Saraih
Wan Sallha, Yusoff
format Article
author Ai Tong, Aphassra
Ummi Naiemah, Saraih
Wan Sallha, Yusoff
author_sort Ai Tong, Aphassra
title Corporate performance and service innovation: An empirical investigation in a manufacturing-based organization
title_short Corporate performance and service innovation: An empirical investigation in a manufacturing-based organization
title_full Corporate performance and service innovation: An empirical investigation in a manufacturing-based organization
title_fullStr Corporate performance and service innovation: An empirical investigation in a manufacturing-based organization
title_full_unstemmed Corporate performance and service innovation: An empirical investigation in a manufacturing-based organization
title_sort corporate performance and service innovation: an empirical investigation in a manufacturing-based organization
publisher School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
publishDate 2021
url http://dspace.unimap.edu.my:80/xmlui/handle/123456789/72227
_version_ 1724609871386509312
score 13.214268

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