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A classifying and ranking selection of healthcare tourism services

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Main Authors: Nur Syahirah, Mohd Asri, Norshahrizan, Nordin
Format: Article
Language:English
Published: Institute of Engineering Mathematics, Universiti Malaysia Perlis 2021
Subjects:
Fuzzy Analytic Hierarchy Process
Healthcare tourism Sservice
Kano Model
Patient’s satisfaction
Online Access:http://dspace.unimap.edu.my:80/xmlui/handle/123456789/69389
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spelling my.unimap-693892021-01-26T07:28:44Z A classifying and ranking selection of healthcare tourism services Nur Syahirah, Mohd Asri Norshahrizan, Nordin Fuzzy Analytic Hierarchy Process Healthcare tourism Sservice Kano Model Patient’s satisfaction Link to publisher's homepage at https://amci.unimap.edu.my/ The study is conducted to classify and ranking selection of healthcare tourism services using the integration of the Kano model and the Fuzzy Analytic Hierarchy Process (FAHP). The selection of healthcare tourism services is the determinant factor towards patients’ satisfaction. FAHP is one of the quality improvement methods to improve health tourism. However, FAHP cannot identify the patients’ satisfaction. The Kano Model provides a way to better understanding of patients’ satisfaction through the Kano Quality Attribute categories. Thus, the integration between the Kano Model and FAHP is proposed in this study. The study first identifies the determinant factors towards patients’ satisfaction requirements in healthcare tourism services. Next, the study measured patients’ satisfaction using Kano and classified them into five groups: must-be, attractive, one-Dimensional, indifferent, and reverse. Finally, the study ranked the determinant factors towards patients’ satisfaction requirements by using FAHP to prioritize the most important patients’ satisfaction requirements. The findings will help the healthcare decision-maker to design and improve health tourism to enhance patients’ satisfaction in healthcare tourism services based on the most important patients’ satisfaction requirement. 2021-01-26T07:28:44Z 2021-01-26T07:28:44Z 2020-12 Article Applied Mathematics and Computational Intelligence (AMCI), vol.9, 2020, pages 9-20 2289-1315 (print) 2289-1323 (online) http://dspace.unimap.edu.my:80/xmlui/handle/123456789/69389 en Institute of Engineering Mathematics, Universiti Malaysia Perlis
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Fuzzy Analytic Hierarchy Process
Healthcare tourism Sservice
Kano Model
Patient’s satisfaction
spellingShingle Fuzzy Analytic Hierarchy Process
Healthcare tourism Sservice
Kano Model
Patient’s satisfaction
Nur Syahirah, Mohd Asri
Norshahrizan, Nordin
A classifying and ranking selection of healthcare tourism services
description Link to publisher's homepage at https://amci.unimap.edu.my/
format Article
author Nur Syahirah, Mohd Asri
Norshahrizan, Nordin
author_facet Nur Syahirah, Mohd Asri
Norshahrizan, Nordin
author_sort Nur Syahirah, Mohd Asri
title A classifying and ranking selection of healthcare tourism services
title_short A classifying and ranking selection of healthcare tourism services
title_full A classifying and ranking selection of healthcare tourism services
title_fullStr A classifying and ranking selection of healthcare tourism services
title_full_unstemmed A classifying and ranking selection of healthcare tourism services
title_sort classifying and ranking selection of healthcare tourism services
publisher Institute of Engineering Mathematics, Universiti Malaysia Perlis
publishDate 2021
url http://dspace.unimap.edu.my:80/xmlui/handle/123456789/69389
_version_ 1698698597364662272
score 13.222552

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