Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals
Link to publisher's homepage at https://ijbt.unimap.edu.my
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School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
2021
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my.unimap-692232021-01-04T01:01:31Z Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals Kaltume, Mohammed Kamselem Muhammad Shaheer Nuhu Amina, Muhammad Liman Cal2mekam@yahoo.com Competence Meaning Organizational commitment Service quality delivery Link to publisher's homepage at https://ijbt.unimap.edu.my The objective of this study is to examine the relationship between Employee Empowerment (EE) and Service Quality Delivery (SQD) with Organizational Commitment (OC) as a moderator in the context of the public hospitals in North-western Nigeria. Data was collected through a questionnaire with a sample of nurse’s respondents. PLS-SEM algorithm and bootstrap techniques were used to analyse the measurement model and structural model for the direct and indirect relationships between EE and SQD; including OC variables as a moderator variable. The results indicated that meaningfulness and competence were significantly related to SQD. However, the moderating role of OC on the relationship between meaningfulness, competence and SQD is not significantly established. Hence, public hospitals need to focus on recognising, understanding, and implementing EE, thereby, enhancing employee nurses’ ability to achieving higher SQD. Management also needs to encourage and train their nursing employees to display discretion in their commitments. 2021-01-04T01:01:31Z 2021-01-04T01:01:31Z 2020-10 Article International Journal of Business and Technopreneurship, vol.10(3), 2020, pages 309-322 2231-7090 (printed) 2232-1543 (online) http://dspace.unimap.edu.my:80/xmlui/handle/123456789/69223 en School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) |
| institution |
Universiti Malaysia Perlis |
| building |
UniMAP Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Malaysia Perlis |
| content_source |
UniMAP Library Digital Repository |
| url_provider |
http://dspace.unimap.edu.my/ |
| language |
English |
| topic |
Competence Meaning Organizational commitment Service quality delivery |
| spellingShingle |
Competence Meaning Organizational commitment Service quality delivery Kaltume, Mohammed Kamselem Muhammad Shaheer Nuhu Amina, Muhammad Liman Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals |
| description |
Link to publisher's homepage at https://ijbt.unimap.edu.my |
| author2 |
Cal2mekam@yahoo.com |
| author_facet |
Cal2mekam@yahoo.com Kaltume, Mohammed Kamselem Muhammad Shaheer Nuhu Amina, Muhammad Liman |
| format |
Article |
| author |
Kaltume, Mohammed Kamselem Muhammad Shaheer Nuhu Amina, Muhammad Liman |
| author_sort |
Kaltume, Mohammed Kamselem |
| title |
Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals |
| title_short |
Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals |
| title_full |
Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals |
| title_fullStr |
Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals |
| title_full_unstemmed |
Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals |
| title_sort |
employee empowerment and service quality delivery: moderating role of organizational commitment among nursing staff of nigerian public hospitals |
| publisher |
School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) |
| publishDate |
2021 |
| url |
http://dspace.unimap.edu.my:80/xmlui/handle/123456789/69223 |
| _version_ |
1698698575436840960 |
| score |
13.251813 |