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Non-Linear Berger’s Coefficient Prioritization for Quality of Sustainability in Healthcare Services

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Main Authors: Cheng, Ching Yong, Norshahrizan, Nordin
Other Authors: norshahrizan@unimap.edu.my
Format: Article
Language:English
Published: Institute of Engineering Mathematics, Universiti Malaysia Perlis 2018
Subjects:
Quality of Sustainability
Berger’s Coefficient
Quality Function Deployment (QFD)
Kano Model
Online Access:http://dspace.unimap.edu.my:80/xmlui/handle/123456789/54396
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spelling my.unimap-543962018-07-24T01:46:14Z Non-Linear Berger’s Coefficient Prioritization for Quality of Sustainability in Healthcare Services Cheng, Ching Yong Norshahrizan, Nordin norshahrizan@unimap.edu.my Quality of Sustainability Berger’s Coefficient Quality Function Deployment (QFD) Kano Model Link to publisher's homepage at http://amci.unimap.edu.my The study is conducted in order to determine the determinant factors towards the quality for sustainability in healthcare services. The sampling location was the Perlis and Kedah state and 103 target samples were selected to involve in this study. Quality Function Deployment (QFD) was one of the quality improvement methods for high quality services. However, there is a limitation for QFD to identify the patient’s needs. The Kano Model provides a way to better understand of patients’ needs through the Kano Quality Attribute categories. Thus, the integration approach of Kano Model and QFD is proposed in this study. The patients’ requirement regarding the determinant factors was first obtained through the Kano analysis. Next, the quantitative results from the Kano Model Berger’s coefficient were translated into the QFD. In the QFD, the technical attributes were developed to identify the correlation between the patients’ voices and technical attributes. Finally, both the patients and technical prioritized elements are rank based on their importance by satisfaction index (SS) and dissatisfaction index (DS). The findings from the study able to benefits the healthcare decision maker to design and improve the medical service quality to enhance quality for sustainability in the healthcare services based on the patients and technical prioritized. 2018-07-19T03:49:08Z 2018-07-19T03:49:08Z 2018 Article Applied Mathematics and Computational Intelligence (AMCI), vol.7(1), 2018, pages 73-78 2289-1323 (online) 2289-1315 (print) http://dspace.unimap.edu.my:80/xmlui/handle/123456789/54396 en Institute of Engineering Mathematics, Universiti Malaysia Perlis
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Quality of Sustainability
Berger’s Coefficient
Quality Function Deployment (QFD)
Kano Model
spellingShingle Quality of Sustainability
Berger’s Coefficient
Quality Function Deployment (QFD)
Kano Model
Cheng, Ching Yong
Norshahrizan, Nordin
Non-Linear Berger’s Coefficient Prioritization for Quality of Sustainability in Healthcare Services
description Link to publisher's homepage at http://amci.unimap.edu.my
author2 norshahrizan@unimap.edu.my
author_facet norshahrizan@unimap.edu.my
Cheng, Ching Yong
Norshahrizan, Nordin
format Article
author Cheng, Ching Yong
Norshahrizan, Nordin
author_sort Cheng, Ching Yong
title Non-Linear Berger’s Coefficient Prioritization for Quality of Sustainability in Healthcare Services
title_short Non-Linear Berger’s Coefficient Prioritization for Quality of Sustainability in Healthcare Services
title_full Non-Linear Berger’s Coefficient Prioritization for Quality of Sustainability in Healthcare Services
title_fullStr Non-Linear Berger’s Coefficient Prioritization for Quality of Sustainability in Healthcare Services
title_full_unstemmed Non-Linear Berger’s Coefficient Prioritization for Quality of Sustainability in Healthcare Services
title_sort non-linear berger’s coefficient prioritization for quality of sustainability in healthcare services
publisher Institute of Engineering Mathematics, Universiti Malaysia Perlis
publishDate 2018
url http://dspace.unimap.edu.my:80/xmlui/handle/123456789/54396
_version_ 1643804318947606528
score 13.222552

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