Description: An Overview of Consumer Complaining Behavior and the Choice of Complaint Channels in Service Industry

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Bibliographic Details
Main Authors:	Patwary, Ataul Karim, Hamimi, Omar
Other Authors:	raselataul@gmail.com
Format:	Article
Language:	English
Published:	School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) 2017
Subjects:	Consumer complaining Behavior Complaint channels Dissatisfaction
Online Access:	http://dspace.unimap.edu.my:80/xmlui/handle/123456789/49159
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Summary:	Link to publisher's homepage at http://ijbt.unimap.edu.my