The role of E-Service capability and research and development capability in organizational performance
Link to publisher's homepage at http://ijbt.unimap.edu.my
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School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
2016
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my.unimap-407292016-01-06T03:37:25Z The role of E-Service capability and research and development capability in organizational performance Ahmad Jafarnejad Matin Rashidi, Astaneh matinrashidi@ut.ac.ir E-service capability E-service innovation R & D capability Incremental service innovation Radical service innovation Link to publisher's homepage at http://ijbt.unimap.edu.my The purpose of this study is to investigate the capability of e-service innovation, research and development capability and its impact in a firm’s performance outcomes. Data were collected from 120 manufacturing managers working in the industrial estates of Guilan (located in North of Iran) and analyzed using a structural equation modeling methodology. The results show that there is a significantly positive relationship between e-service and R & D capability and incremental service innovation, which, in turn, leads to new service innovation. Our analysis shows that the impact of e-service innovation on firm outcomes begins with e-service and R & D capabilities and these factors positively influences organizational outcomes. But, the results don’t show a positive relationship between e-service and R & D capability on radical service innovation. 2016-01-06T03:37:25Z 2016-01-06T03:37:25Z 2015-10 Article International Journal of Business and Technopreneurship, vol.5 no.3, 2015, pages 453-466 2231-7090 http://ijbt.unimap.edu.my http://dspace.unimap.edu.my:80/xmlui/handle/123456789/40729 en School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) |
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Universiti Malaysia Perlis |
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UniMAP Library |
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Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Malaysia Perlis |
| content_source |
UniMAP Library Digital Repository |
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http://dspace.unimap.edu.my/ |
| language |
English |
| topic |
E-service capability E-service innovation R & D capability Incremental service innovation Radical service innovation |
| spellingShingle |
E-service capability E-service innovation R & D capability Incremental service innovation Radical service innovation Ahmad Jafarnejad Matin Rashidi, Astaneh The role of E-Service capability and research and development capability in organizational performance |
| description |
Link to publisher's homepage at http://ijbt.unimap.edu.my |
| author2 |
matinrashidi@ut.ac.ir |
| author_facet |
matinrashidi@ut.ac.ir Ahmad Jafarnejad Matin Rashidi, Astaneh |
| format |
Article |
| author |
Ahmad Jafarnejad Matin Rashidi, Astaneh |
| author_sort |
Ahmad Jafarnejad |
| title |
The role of E-Service capability and research and development capability in organizational performance |
| title_short |
The role of E-Service capability and research and development capability in organizational performance |
| title_full |
The role of E-Service capability and research and development capability in organizational performance |
| title_fullStr |
The role of E-Service capability and research and development capability in organizational performance |
| title_full_unstemmed |
The role of E-Service capability and research and development capability in organizational performance |
| title_sort |
role of e-service capability and research and development capability in organizational performance |
| publisher |
School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) |
| publishDate |
2016 |
| url |
http://dspace.unimap.edu.my:80/xmlui/handle/123456789/40729 |
| _version_ |
1643799464549285888 |
| score |
13.222552 |