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Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters

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Main Authors: Firouze Hajialiakbari, Mozhgan Rafiei, Zanjani
Other Authors: hajialiakbari@iauz.ac.ir
Format: Article
Language:English
Published: School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) 2015
Subjects:
Service quality
Export guarantee funds of Iran
Attracting customers
Online Access:http://dspace.unimap.edu.my:80/xmlui/handle/123456789/40032
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spelling my.unimap-400322016-07-21T02:06:46Z Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters Firouze Hajialiakbari Mozhgan Rafiei, Zanjani hajialiakbari@iauz.ac.ir Service quality Export guarantee funds of Iran Attracting customers Link to publisher's homepage at http://ijbt.unimap.edu.my/ In view of management and organization discussions, Guarantee Fund is service organizations which are generally in charge of servicing different classes of people in the society. Providing the ultimate goal of society is offering high quality services, it is obvious that all organizational components such as management, staff, process, financial and monetary sources, equipment and building are effective in achieving this goal. Quality will be defined publicly and generally and achieving, maintaining and promoting it won’t be the responsibility of a particular part of Fund, rather the staff of all parts of organization are responsible for it. Quality is a compass specifying the macrodirections of all organizational activities and attempts. The quality of a Fund represents the whole picture of the performance of that Fund. The reduction of the quality shows a deficit in performance and its improvement and enhancement shows right decision making and performance. The current study evaluates the quality of service of export Guarantee fund of Iran and its impact on attracting exporter’s by using SERVQUAL model. Assumptions discussed in the paper are the following: SERVQUAL dimensions (Reliability, Responsiveness, Tangibles, Assurance, Empathy) are impact on consumers attract. Guarantee Fund customers are elected as the population and according to Cochran formula for determining the volume of limited Data the sample size is 191, in the first 6 months half of the period 1392 to collect opinions of the people. Data collected using SERVQUAL questionnaires and structural equation modeling (SEM) in Lisrel software was used for data analysis. The results showed that all hypotheses are supported and Responsiveness and Reliability has the greatest and minimum impact on Attracting Customers. 2015-05-28T07:46:11Z 2015-05-28T07:46:11Z 2014-10 Article International Journal of Business and Technopreneurship, vol.4(3), 2014, pages 357-372 2231-7090 http://ijbt.unimap.edu.my/ http://dspace.unimap.edu.my:80/xmlui/handle/123456789/40032 en School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Service quality
Export guarantee funds of Iran
Attracting customers
spellingShingle Service quality
Export guarantee funds of Iran
Attracting customers
Firouze Hajialiakbari
Mozhgan Rafiei, Zanjani
Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters
description Link to publisher's homepage at http://ijbt.unimap.edu.my/
author2 hajialiakbari@iauz.ac.ir
author_facet hajialiakbari@iauz.ac.ir
Firouze Hajialiakbari
Mozhgan Rafiei, Zanjani
format Article
author Firouze Hajialiakbari
Mozhgan Rafiei, Zanjani
author_sort Firouze Hajialiakbari
title Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters
title_short Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters
title_full Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters
title_fullStr Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters
title_full_unstemmed Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters
title_sort evaluating the export guarantee fund service quality of iran and its impacts on attracting the exporters
publisher School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
publishDate 2015
url http://dspace.unimap.edu.my:80/xmlui/handle/123456789/40032
_version_ 1643799242537435136
score 13.222552

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