Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters
Link to publisher's homepage at http://ijbt.unimap.edu.my/
Saved in:
Main Authors: | , |
---|---|
Other Authors: | |
Format: | Article |
Language: | English |
Published: |
School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
2015
|
Subjects: | |
Online Access: | http://dspace.unimap.edu.my:80/xmlui/handle/123456789/40032 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.unimap-40032 |
---|---|
record_format |
dspace |
spelling |
my.unimap-400322016-07-21T02:06:46Z Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters Firouze Hajialiakbari Mozhgan Rafiei, Zanjani hajialiakbari@iauz.ac.ir Service quality Export guarantee funds of Iran Attracting customers Link to publisher's homepage at http://ijbt.unimap.edu.my/ In view of management and organization discussions, Guarantee Fund is service organizations which are generally in charge of servicing different classes of people in the society. Providing the ultimate goal of society is offering high quality services, it is obvious that all organizational components such as management, staff, process, financial and monetary sources, equipment and building are effective in achieving this goal. Quality will be defined publicly and generally and achieving, maintaining and promoting it won’t be the responsibility of a particular part of Fund, rather the staff of all parts of organization are responsible for it. Quality is a compass specifying the macrodirections of all organizational activities and attempts. The quality of a Fund represents the whole picture of the performance of that Fund. The reduction of the quality shows a deficit in performance and its improvement and enhancement shows right decision making and performance. The current study evaluates the quality of service of export Guarantee fund of Iran and its impact on attracting exporter’s by using SERVQUAL model. Assumptions discussed in the paper are the following: SERVQUAL dimensions (Reliability, Responsiveness, Tangibles, Assurance, Empathy) are impact on consumers attract. Guarantee Fund customers are elected as the population and according to Cochran formula for determining the volume of limited Data the sample size is 191, in the first 6 months half of the period 1392 to collect opinions of the people. Data collected using SERVQUAL questionnaires and structural equation modeling (SEM) in Lisrel software was used for data analysis. The results showed that all hypotheses are supported and Responsiveness and Reliability has the greatest and minimum impact on Attracting Customers. 2015-05-28T07:46:11Z 2015-05-28T07:46:11Z 2014-10 Article International Journal of Business and Technopreneurship, vol.4(3), 2014, pages 357-372 2231-7090 http://ijbt.unimap.edu.my/ http://dspace.unimap.edu.my:80/xmlui/handle/123456789/40032 en School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) |
institution |
Universiti Malaysia Perlis |
building |
UniMAP Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Malaysia Perlis |
content_source |
UniMAP Library Digital Repository |
url_provider |
http://dspace.unimap.edu.my/ |
language |
English |
topic |
Service quality Export guarantee funds of Iran Attracting customers |
spellingShingle |
Service quality Export guarantee funds of Iran Attracting customers Firouze Hajialiakbari Mozhgan Rafiei, Zanjani Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters |
description |
Link to publisher's homepage at http://ijbt.unimap.edu.my/ |
author2 |
hajialiakbari@iauz.ac.ir |
author_facet |
hajialiakbari@iauz.ac.ir Firouze Hajialiakbari Mozhgan Rafiei, Zanjani |
format |
Article |
author |
Firouze Hajialiakbari Mozhgan Rafiei, Zanjani |
author_sort |
Firouze Hajialiakbari |
title |
Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters |
title_short |
Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters |
title_full |
Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters |
title_fullStr |
Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters |
title_full_unstemmed |
Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters |
title_sort |
evaluating the export guarantee fund service quality of iran and its impacts on attracting the exporters |
publisher |
School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) |
publishDate |
2015 |
url |
http://dspace.unimap.edu.my:80/xmlui/handle/123456789/40032 |
_version_ |
1643799242537435136 |
score |
13.18916 |