Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework
Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis.
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Main Authors: | Abdul Talib, Bon, Prof. Dr., Esam M.A., Mustafa |
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Other Authors: | talibon@gmail.com |
Format: | Working Paper |
Language: | English |
Published: |
Malaysian Technical Universities Network (MTUN)
2013
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Online Access: | http://dspace.unimap.edu.my/xmlui/handle/123456789/27362 |
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