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Improvement of take-away water cup design by using concurrent engineering approach

Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis, Malaysia.

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Bibliographic Details
Main Authors: Siti Mahfuzah, Mohamad, Ahmad Razlan, Yusoff
Other Authors: razlan@ump.edu.my
Format: Working Paper
Language:English
Published: Malaysian Technical Universities Network (MTUN) 2013
Subjects:
Quality function deployment
Take-away water cup
Customer satisfaction
Concurrent engineering
Online Access:http://dspace.unimap.edu.my/xmlui/handle/123456789/27360
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spelling my.unimap-273602013-08-05T00:54:09Z Improvement of take-away water cup design by using concurrent engineering approach Siti Mahfuzah, Mohamad Ahmad Razlan, Yusoff razlan@ump.edu.my Quality function deployment Take-away water cup Customer satisfaction Concurrent engineering Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis, Malaysia. Take-away water cup is widely used in fast food restaurant, the customer demand to satisfy when using this product. Although the take-away it is look perfect but it is still have drawback. The problem is what possible improvements of take-away water cup are and how to match voice of customer with technical description in order for improving the cup design. To this problem, there are several method use to get voice of customer through interviewing, analyze Quality function deployment (QFD) tool, design the product, and lastly fabricate the product by using rapid prototyping. QFD is one of the tools in concurrent engineering (CE). QFD is a system to deploy the voices of the customers in understanding their requirements into the appropriate technical requirements for each stage of product development and production. Based on the result and discussion after analyzing the QFD, it shows that customer really need to improve the cover of the cup by adding tip on the cover in order for easy to drink and make a hole for easy to mix between sugar or creamer with the hot coffee. 2013-08-05T00:54:09Z 2013-08-05T00:54:09Z 2012-11-20 Working Paper p. 215-219 http://hdl.handle.net/123456789/27360 en Proceedings of the Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 Malaysian Technical Universities Network (MTUN)
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Quality function deployment
Take-away water cup
Customer satisfaction
Concurrent engineering
spellingShingle Quality function deployment
Take-away water cup
Customer satisfaction
Concurrent engineering
Siti Mahfuzah, Mohamad
Ahmad Razlan, Yusoff
Improvement of take-away water cup design by using concurrent engineering approach
description Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis, Malaysia.
author2 razlan@ump.edu.my
author_facet razlan@ump.edu.my
Siti Mahfuzah, Mohamad
Ahmad Razlan, Yusoff
format Working Paper
author Siti Mahfuzah, Mohamad
Ahmad Razlan, Yusoff
author_sort Siti Mahfuzah, Mohamad
title Improvement of take-away water cup design by using concurrent engineering approach
title_short Improvement of take-away water cup design by using concurrent engineering approach
title_full Improvement of take-away water cup design by using concurrent engineering approach
title_fullStr Improvement of take-away water cup design by using concurrent engineering approach
title_full_unstemmed Improvement of take-away water cup design by using concurrent engineering approach
title_sort improvement of take-away water cup design by using concurrent engineering approach
publisher Malaysian Technical Universities Network (MTUN)
publishDate 2013
url http://dspace.unimap.edu.my/xmlui/handle/123456789/27360
_version_ 1643795235654860800
score 13.188404

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