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Perception of employees when experiencing computer hassle and computer anxiety in selected commercial banks

The 2nd International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010) organized by Universiti Malaysia Perlis (UniMAP), 12th - 14th November 2010 at Bayview Beach Resort, Penang, Malaysia.

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Bibliographic Details
Main Authors: Maimunah, Mohd Shah, Roshidi, Hassan, Roslani, Embi
Other Authors: maimu697@salam.uitm.edu.my
Format: Working Paper
Language:English
Published: Universiti Malaysia Perlis (UniMAP) 2011
Subjects:
International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010)
Computer hassle
Computer anxiety
Computer experience
Commercial banks
Online Access:http://dspace.unimap.edu.my/xmlui/handle/123456789/11750
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spelling my.unimap-117502011-05-10T05:06:14Z Perception of employees when experiencing computer hassle and computer anxiety in selected commercial banks Maimunah, Mohd Shah Roshidi, Hassan Roslani, Embi maimu697@salam.uitm.edu.my roshidih@salam.uitm.edu.my roslani@salam.uitm.edu.my International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010) Computer hassle Computer anxiety Computer experience Commercial banks The 2nd International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010) organized by Universiti Malaysia Perlis (UniMAP), 12th - 14th November 2010 at Bayview Beach Resort, Penang, Malaysia. The presence of telecommunications, internet, computer application software and hardware as well as databases in commercial banks injects new challenges to employees to adapt and continue learning new technology. It is not that simple for them to do it. Some employees do struggle to keep up becoming technology savvy. Due to the rapid changes in technology it has caused a state of stressful to many employees. Literature reports that many employees are still not comfortable using technology in their work, and it is interesting to further explore this situation. Therefore, this study was conducted to identify the level of computer hassle and computer anxiety experienced by employees in selected commercial banks in Shah Alam, Selangor. Five banks have been selected involving both executives and non executives participating in this study. Instruments from prominent researchers in the same field were used to collect the data and spss was used to reveal the results. The cronbach’s alpha scores obtained in this study are above 0.70, thus it is suitable to explore more findings from the study. Initial findings are further discussed in this paper. 2011-05-10T05:06:14Z 2011-05-10T05:06:14Z 2010-11-12 Working Paper http://hdl.handle.net/123456789/11750 en Proceedings of the International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010) Universiti Malaysia Perlis (UniMAP) Centre for Communication Skills and Entrepreneurship
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010)
Computer hassle
Computer anxiety
Computer experience
Commercial banks
spellingShingle International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010)
Computer hassle
Computer anxiety
Computer experience
Commercial banks
Maimunah, Mohd Shah
Roshidi, Hassan
Roslani, Embi
Perception of employees when experiencing computer hassle and computer anxiety in selected commercial banks
description The 2nd International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010) organized by Universiti Malaysia Perlis (UniMAP), 12th - 14th November 2010 at Bayview Beach Resort, Penang, Malaysia.
author2 maimu697@salam.uitm.edu.my
author_facet maimu697@salam.uitm.edu.my
Maimunah, Mohd Shah
Roshidi, Hassan
Roslani, Embi
format Working Paper
author Maimunah, Mohd Shah
Roshidi, Hassan
Roslani, Embi
author_sort Maimunah, Mohd Shah
title Perception of employees when experiencing computer hassle and computer anxiety in selected commercial banks
title_short Perception of employees when experiencing computer hassle and computer anxiety in selected commercial banks
title_full Perception of employees when experiencing computer hassle and computer anxiety in selected commercial banks
title_fullStr Perception of employees when experiencing computer hassle and computer anxiety in selected commercial banks
title_full_unstemmed Perception of employees when experiencing computer hassle and computer anxiety in selected commercial banks
title_sort perception of employees when experiencing computer hassle and computer anxiety in selected commercial banks
publisher Universiti Malaysia Perlis (UniMAP)
publishDate 2011
url http://dspace.unimap.edu.my/xmlui/handle/123456789/11750
_version_ 1643790204217065472
score 13.18916

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