A conceptual Kano and Quality Function Deployment (QFD) framework for healthcare service

• المؤلفون الرئيسيون: Norshahrizan, Nordin, Razli, Che Razak
• مؤلفون آخرون: [e-mail]
• التنسيق: Working Paper
• اللغة: English
• منشور في: Universiti Malaysia Perlis (UniMAP) 2011
• الموضوعات: International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010); Complaints; Quality Function Deployment; Kano’s Model; Analytical Hierarchical Process
• الوصول للمادة أونلاين: http://dspace.unimap.edu.my/xmlui/handle/123456789/11548

The 2nd International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010) organized by Universiti Malaysia Perlis (UniMAP), 12th - 14th November 2010 at Bayview Beach Resort, Penang, Malaysia.