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Supply Chain Quality Management in Services Sector: A Research at UniKL, MARA Higher Education Institute

Conference venue:Melaka

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Main Authors: Siti Hajar Ramli, Sallaudin Hassan, Rahmat Roslan Buang
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Published: 2014
Subjects:
Supply Chain Management (SCM)
Strategic Business Unit (SBU)
Online Access:http://localhost/xmlui/handle/123456789/8975
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id my.unikl.ir-8975
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spelling my.unikl.ir-89752014-12-11T02:18:14Z Supply Chain Quality Management in Services Sector: A Research at UniKL, MARA Higher Education Institute Siti Hajar Ramli, Sallaudin Hassan Rahmat Roslan Buang Supply Chain Management (SCM) Strategic Business Unit (SBU) Conference venue:Melaka The Supply Chain Management (SCM) model is broad. Its applicability applies at all industrial sectors from manufacturing, medical, agricultural to the education sector. The aim of this paper is to reveal the Supply Chain Quality Management activities in education sector. This research is significant in view of the need in ensuring the supply chain activities at education sector is align with the objective to provide the best service to the stake holders especially the future human capital resource, which the student. The research will be carried out at University Kuala Lumpur Strategic Business Unit (SBU) or campuses , which is MARA higher education institute. The research aims at several areas related to supplier evaluation. The first objective is to analyse the gap between SBU practices comparing with the literature review through previous case studies and literature review. Based on the previous research, there are several popular supplier evaluation criteria being used such Price, Technology, Quality, Service, Responsiveness and Delivery. In addition to this objective is to analyse the difference of supplier evaluation criteria for each UniKL SBU. There are 12 UniKL SBU in total, that will be involved in this study. To achieve the objective, the research activities will compare the assessment criteria from each SBUs. In the next phase a comprehensive table will be developed to depict the different of practice for each of campuses. Based on the preliminary study and investigation, we identified there are some variances of suppliers evaluation criteria at several campuses. At later part this research will relate with the gap that we have found analyse why there are variances in supplier evaluation between Strategic Business Unit (SBU) of UniKL. This research also will make comparison of supplier evaluation criteria with TQRDCE model that widely used by Manufacturing Sector and UniKL campuses. The third objective is to make assessment on the acceptance level of UniKL procurement unit toward TQRDCBE model. Several hypothesis can be developed such as the different nature of core business strategies between the SBUs, the coordination or centralization issues linked with the corporate strategies and the understanding of each SBU towards best model of supplier evaluation. This research will benefit the organization from the perspective of improving the supply chain quality management through several potential recommendations 2014-12-11T02:18:14Z 2014-12-11T02:18:14Z 2014-12-11 http://localhost/xmlui/handle/123456789/8975
institution Universiti Kuala Lumpur
building UniKL Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kuala Lumpur
content_source UniKL Institutional Repository
url_provider http://ir.unikl.edu.my/
topic Supply Chain Management (SCM)
Strategic Business Unit (SBU)
spellingShingle Supply Chain Management (SCM)
Strategic Business Unit (SBU)
Siti Hajar Ramli, Sallaudin Hassan
Rahmat Roslan Buang
Supply Chain Quality Management in Services Sector: A Research at UniKL, MARA Higher Education Institute
description Conference venue:Melaka
format
author Siti Hajar Ramli, Sallaudin Hassan
Rahmat Roslan Buang
author_facet Siti Hajar Ramli, Sallaudin Hassan
Rahmat Roslan Buang
author_sort Siti Hajar Ramli, Sallaudin Hassan
title Supply Chain Quality Management in Services Sector: A Research at UniKL, MARA Higher Education Institute
title_short Supply Chain Quality Management in Services Sector: A Research at UniKL, MARA Higher Education Institute
title_full Supply Chain Quality Management in Services Sector: A Research at UniKL, MARA Higher Education Institute
title_fullStr Supply Chain Quality Management in Services Sector: A Research at UniKL, MARA Higher Education Institute
title_full_unstemmed Supply Chain Quality Management in Services Sector: A Research at UniKL, MARA Higher Education Institute
title_sort supply chain quality management in services sector: a research at unikl, mara higher education institute
publishDate 2014
url http://localhost/xmlui/handle/123456789/8975
_version_ 1644485027909599232
score 13.159267

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