Assessing patient satisfaction in public healthcare: the impact of professional relationships, skills, and facility amenities

• Main Authors: Nusrah Samat, Hemarubini R Paramasivam, Siti Fatimah Md Shariff, Noor Fzlinda Fabeil
• Format: Article
• Language: English
• Published: PPPM Stikes Banyuwangi 2024
• Subjects: H1-99 Social sciences (General); RA421-790.95 Public health. Hygiene. Preventive medicine
• Online Access: https://eprints.ums.edu.my/id/eprint/42887/1/FULL%20TEXT.pdf; https://eprints.ums.edu.my/id/eprint/42887/; https://doi.org/10.54832/phj.v6i1.813

Introduction: Public healthcare services play an essential role in providing health facilities or services for citizens who seek fundamental medical services. Patients’ satisfaction with healthcare services is mainstream as they are the service consumers. Therefore, it reflects how effective the ser...