Experience attributes and service quality dimensions of peer-to-peer accommodation in Malaysia

• Main Authors: Tze, Sheng Wong, Kim, Jennifer Lian Chan
• Format: Article
• Language: English; English
• Published: Elsevier Ltd 2023
• Subjects: HM831-901 Social change; TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: https://eprints.ums.edu.my/id/eprint/37521/1/ABSTRACT.pdf; https://eprints.ums.edu.my/id/eprint/37521/2/FULL%20TEXT%201.pdf; https://eprints.ums.edu.my/id/eprint/37521/; https://doi.org/10.1016/j.heliyon.2023.e18403

This paper reports the empirical findings of experience attributes and service quality dimensions of peer-to-peer accommodation (P2P) in Malaysia. Data collection was conducted using in-depth interviews, which involved 10 P2P accommodation hosts and 15 P2P accommodation guests. Thematic analysis of...