Investigating the determinants of e-wallet adoption intention in Malaysia: an empirical study

• Main Authors: Jaludin Janteng, Nur Fatin Nabilah Dino
• Format: Article
• Language: English; English
• Published: Human Resource Management Academic Research Society (HRMARS) 2022
• Subjects: HF5001-6182 Business
• Online Access: https://eprints.ums.edu.my/id/eprint/34742/2/FULL%20TEXT.pdf; https://eprints.ums.edu.my/id/eprint/34742/1/ABSTRACT.pdf; https://eprints.ums.edu.my/id/eprint/34742/; https://hrmars.com/papers_submitted/13855/investigating-the-determinants-of-e-wallet-adoption-intention-in-malaysia-an-empirical-study.pdf; http://dx.doi.org/10.6007/IJARBSS/v12-i6/13855

This study investigates the intention of adopting an e-wallet in Perlis, Malaysia. A total of 250 consumers were selected to respond to the structured questionnaire. The partial least squares-structural equation modelling (PLS-SEM) was used to analyse the data by assessing the measurement and model. Perceived ease of use and perceived social influence significantly affected the intention to adopt e-wallets. The analysis provides insight that perceived ease of use and perceived social influence are considered significant determinants for the intention of e-wallet adoption. The digital wallet stakeholder can consider perceived ease of use and perceived social influence as a suggestion to make a strategic decision related to the digital wallet ecosystem. The present study contributes to the intention to adopt e-wallet literature by investigating the factors that influence the adoption of e-wallets in Perlis, Malaysia.