High performance work practices and service quality in mid-scale lodging industry

• Main Authors: Mary Monica Jiony, Lew, Tek Yew, Geoffrey Harvey Tanakinjal, Daria Gom, Ruth Sikopit Siganul
• Format: Article
• Language: English; English
• Published: Medwell Journals 2016
• Subjects: HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
• Online Access: https://eprints.ums.edu.my/id/eprint/20578/1/High%20performance%20work%20practices%20and%20service%20quality%20in%20mid.pdf; https://eprints.ums.edu.my/id/eprint/20578/7/High%20performance%20work%20practices%20and%20service%20quality%20in%20mid-scale%20lodging%20industry.pdf; https://eprints.ums.edu.my/id/eprint/20578/; http://medwelljournals.com/abstract/?doi=sscience.2016.7290.7294

The main objective of this research is to examine the important constructs of service quality in its relation to high performance research practice with employee engagement as mediating factor. It attempts to identify the potential gap in the service quality performance in the lodging industry in Sa...