Case Improvement based on Lower Quality Mode and Effects Analysis

• Main Authors: Nur Adillah, Abdul Razak, Sorooshian, Shahryar
• Format: Article
• Language: English
• Published: Academic Research Online Publisher 2015
• Subjects: HD Industries. Land use. Labor; TA Engineering (General). Civil engineering (General)
• Online Access: http://umpir.ump.edu.my/id/eprint/9078/1/fim-2015-hahryar-case%20improvement.pdf; http://umpir.ump.edu.my/id/eprint/9078/; http://www.aropub.org/wp-content/uploads/2015/08/Management-NCON-PGR-S02-016-CR.pdf

Quality management has always be a heart to operation process in an organization. The impact of not implementing good quality can be catastrophic and severe to business activity, thus highly imperative attention is needed. Total Quality Management has significant influence in Quality Management System practiced in an organization that provide method to promote continual improvement. A case of a Malaysian local family-business based company chosen to identify and study the quality management practiced. The causes and effect diagram and Failure Mode Effect analysis (FMEA) used to find out the inherent level of quality exercised. From findings, the premise environment gave the highest score in FMEA showing that responsiveness in keeping and maintaining premise environment is vitally crucial and action should be taken, in fact, poor quality management issue can be rectify via implementing 5S steps. However, implementing 5S alone without continuous improvement will not achieved the company quality objectives.