The Effects of Perceived Service Quality on Patient Satisfaction at a Public Hospital in State of Pahang, Malaysia

• Main Authors: Noor Azlinna, Azizan, Bahari, Mohamed
• Format: Article
• Language: English; English
• Published: Leena and Luna International, Oyama, Japan 2013
• Subjects: T Technology (General)
• Online Access: http://umpir.ump.edu.my/id/eprint/6329/1/The_Effects_of_Perceived_Service_Quality_on_Patient_Satisfaction_at_a_Public_Hospital_in_State_of_Pahang%2C_Malaysia.pdf; http://umpir.ump.edu.my/id/eprint/6329/4/ftech-2013-azlinna-effect%20of%20perceived%20services.pdf; http://umpir.ump.edu.my/id/eprint/6329/; http://www.ajssh.leena-luna.co.jp/AJSSHPDFs/Vol.2%283%29/AJSSH2013%282.3-34%29.pdf

This study focuses on the effects of perceived service quality on patient satisfaction in a public hospital. Data was collected from 109 respondents that experienced the hospital service. Using a PLS-SEM tool, the hypothesized effects among the constructs were tested empirically. No statistically si...