A study on the management system in the healthcare sector using service quality concept

• Main Authors: Ahmad, Othman, Ibrahim, Daing Nasir, Noor Azlinna, Azizan, Mustafa, Shariman, Hassan, Hasahudin, Majjah Mazita, Mokhtar, Azit, Azizan, Ghani, Airin Abdul, Ida Rizyani, Tahir, Syamimi Errymy, Sawal
• Format: Research Report
• Language: English
• Published: 2012
• Subjects: RA Public aspects of medicine
• Online Access: http://umpir.ump.edu.my/id/eprint/36468/1/A%20study%20on%20the%20management%20system%20in%20the%20healthcare%20sector%20using%20service%20quality%20concept.wm.pdf; http://umpir.ump.edu.my/id/eprint/36468/

This study was carried out to investigate the factors that effect to service quality in the healthcare sector and to analyze the relationship between the factors of quality service that influences the customer's satisfaction in healthcare sector. This study carried out on hospitals that are sel...