Adoption of customer centered service in Public University: a case study in Malaysia
The Information and Communication Technology (ICT) represents a basis for the development of academic institution in public sector. Thus, there is a huge emerging from the traditional academic institution into technological environment based. ICT implementations indirectly will represent the major c...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Springer Verlag
2018
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/22194/1/Adoption%20of%20Customer%20Centered%20Service%20in%20Public%20University.pdf http://umpir.ump.edu.my/id/eprint/22194/ https://link.springer.com/chapter/10.1007/978-981-13-1628-9_16 |
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